FAQs

HOW DO I CLEAN THE LOGO MAT?

Our logo mats are designed to be washed at temperatures up to 50ºC in domestic or industrial washing machines. They can also be vacuumed, brushed or cleaned with a pressure washer or regular carpet cleaner.

HOW DO I ORDER A LOGO MAT FROM YOU?

Once you have determined the size you would like, simply email us your artwork or an outline of your design and we will put together an artwork proof to review. We will email the proof to you and then, if you are happy with the artwork, you simply sign the proof and return it to us by email. We can begin manufacturing your logo mat, which will take 7 – 10 working days to produce and deliver to you.

HOW CAN I PAY FOR MY LOGO MAT?

Pre-payment is required on all logo mat orders. We accept debit or credit card, cheque or bank transfer.

WHAT FILE FORMATS DO YOU ACCEPT FOR ARTWORK?

A high-resolution image will provide the best results for your logo, image or text. If possible, we prefer to receive logo artwork as a digital file, such JPG, TIFF or PDF. We also accept EPS, CDR, AI or bitmap files such as BMP, TGA and PCX.

 

CAN I PUT A PHOTOGRAPH ON MY LOGO MAT? 

Yes, you can but we will need a high resolution image.

 

CAN I USE ANY COLOURS FOR MY LOGO MAT?

Yes, we use a palette of 150 standard colours – to create even the most complex photo-realistic and logo designs as well as rich and saturated solid shades. In addition to our standard palette, our designers also have access to a bank of over 16 million colour possibilities.

 

WHAT IF SOMETHING GOES WRONG WITH MY LOGO MAT?

Our logo mats are all made from high-quality fabrics and are printed using the latest technology operating at 76 dots per inch allowing us to achieve greater clarity of design, finer text definition, shadowing, shading and 3D effects.. We do quality checks on every mat produced and if a quality issue arises, we would of course offer a refund or replacement mat.

Please be aware that once artwork has been agreed and signed for, the mat will be manufactured to the customer’s specification. We strongly advise customers to preview their designs carefully prior to placing an order. Our mats come with a 5 year manufacturing guarantee.